"I'm Microsoft certified, 25 years in, and I still fix every computer myself."
The person who answers the phone is Mia. She's my AI receptionist, and she's genuinely good at her job — better than I am at picking up while my hands are inside someone's laptop. Mia takes your call, gets the details straight, and makes sure I get back to you fast.
The part that hasn't changed: Computer Medic Repair & Service LLC is still one technician. Me, Jeff, 25 years in, Microsoft certified — the guy who will actually show up and fix your computer. Mia handles intake. I handle everything else.
I've supported Fortune 500 companies, law firms, doctors' offices, and plenty of folks at home whose only computer just stopped working right before a deadline. The approach is the same either way: be honest, explain what's happening, charge fairly, and stand behind the work.
Honesty and integrity are the cornerstones of this business. If I can't fix your machine, you won't pay a single penny. That promise has kept me in business for 25+ years.
— Jeff Hamilton
Owner / Technician
Microsoft Certified