These Terms of Service ("Terms") govern the services provided by Computer Medic Repair & Service LLC ("we," "us," "our," or "Company") and the use of the website computermedic.me. By engaging our services or using our website, you agree to these Terms.
We provide computer diagnosis, repair, data recovery, network configuration, managed IT services, and related technology support to residential and business clients in the Tampa Bay, Florida area.
All work is performed by Jeff Hamilton or authorized technicians. We reserve the right to decline service at our discretion, particularly where equipment condition, safety concerns, or legal considerations make service inadvisable.
Call and message handling: Calls and text messages to our business line are answered and managed through Beside, a business phone and AI receptionist platform. Incoming calls may be answered initially by an AI receptionist that gathers details about your request before routing urgent matters to Jeff directly. Calls are recorded and transcribed for our records, with a recording notice played at the start of each call as required by Florida law. By continuing a call after the recording notice, you consent to the recording. See our Privacy Policy for more detail on how call data is handled.
If we cannot resolve your computer problem, you do not pay a repair fee for that service.
This guarantee applies to standard diagnosis and repair work. Reasonable conditions apply:
Initial diagnosis is provided at no charge. Before performing any billable work, we will explain what we found and provide an estimate. We will not exceed that estimate without your approval.
Payment for one-time repair services is due upon completion of service unless other arrangements have been made in advance. We accept payment through Square (credit card, debit card, contactless payment, and ACH where available), as well as cash and check. Returned checks may be subject to a fee.
For recurring managed services and subscription plans, please see Section 04 below for full billing, renewal, and cancellation terms.
We offer subscription-based services, including but not limited to managed IT protection, remote monitoring, software updates, and ongoing support plans. These services are billed on a recurring basis through Square, our payment processor.
Many of our managed services require installation of a remote monitoring and management agent on your device. We use Action1 for this purpose. By subscribing to a service that includes remote management, you authorize us to install the Action1 agent and to use it to deliver software updates, apply security patches, monitor system health, and provide remote troubleshooting support.
We will not remotely view your screen, access your files, or take interactive control of your computer without your real-time consent for that specific session. The agent is used for background maintenance and monitoring, not surveillance. You may request removal of the agent at any time; removal will typically end your ability to receive managed services.
Recurring subscriptions automatically renew at the end of each billing period until cancelled. Your payment method on file will be charged the applicable subscription fee at the start of each new billing cycle (monthly, quarterly, or annually, depending on your plan) at the current subscription rate. This continues until you cancel.
You may cancel any recurring subscription at any time by:
We will confirm your cancellation in writing (by email or text) within 3 business days. To avoid being charged for the next billing cycle, we must receive your cancellation request at least 3 business days before your next scheduled billing date. Cancellations received after that may take effect at the end of the following billing cycle.
By enrolling in a recurring service, you authorize Computer Medic Repair & Service LLC to charge the payment method you provide to Square for:
You are responsible for keeping your payment information with Square current. If a payment fails, we will attempt to contact you and may retry the payment. Services may be suspended or terminated if a payment remains unresolved.
Subscription prices may change over time. We will provide at least 30 days' advance notice of any price increase by email, text, or both, giving you the opportunity to cancel before the new price takes effect. Continued use of the service after the price change date constitutes acceptance of the new price.
Subscription fees are generally non-refundable for the current billing period once that period has begun. However:
We may suspend or terminate a subscription if:
In the case of termination by us (not due to client fault), we will refund any prepaid amounts for service periods that have not yet started.
All payments, including subscription billing, are processed through Square. We do not store your credit card or bank information on our own systems; Square handles the secure storage and processing of payment credentials in accordance with their terms and their PCI-DSS compliance. Your use of Square through our services is subject to Square's own terms, available at squareup.com/legal.
You agree to:
Data backup is the client's responsibility. While we always take reasonable precautions to preserve data during service, we cannot be held responsible for data loss that occurs during repair, transport, or due to pre-existing hardware conditions.
For data recovery services:
We may send you marketing and promotional communications — such as service reminders, seasonal offers, or updates about new services — only if you have given us express consent to do so. Consent is typically obtained by checking an opt-in box at checkout, during service enrollment, or by responding affirmatively to a request to subscribe. Marketing messages are sent through Square Marketing, which is part of the Square platform we already use for payments.
You may opt out of marketing communications at any time in the following ways:
We will process opt-out requests promptly, and in no case later than the 15-day window required by Florida law. Opting out of marketing does not affect service-related communications such as appointment confirmations, billing notifications, or messages about active support tickets — those are part of our service relationship and will continue regardless of marketing preferences.
We warrant our labor to be free of defects for 30 days after service. If the same issue recurs within that period as a result of our work, we will correct it at no additional labor charge.
This warranty does not cover:
To the maximum extent permitted by Florida law, our total liability arising out of any service, claim, or dispute shall not exceed the amount paid by the client for the specific service giving rise to the claim.
We are not liable for:
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Equipment left with us for more than 60 days after service completion or notice of completion (whichever is later), and for which we have been unable to contact the owner through the provided contact information, may be considered abandoned. After reasonable additional attempts to reach the owner, abandoned equipment may be disposed of, recycled, or sold to recover storage and service costs, in accordance with Florida law.
The content on this website is for informational purposes. You may view and print content for personal, non-commercial use. You may not reproduce, distribute, or use our content, logos, or branding without our permission.
While we work to keep information accurate and up to date, we make no warranty that content is error-free, complete, or current at all times.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Pinellas County, Florida.
Before pursuing formal action, we ask that you contact us first — in over 25 years of business, almost every issue has been resolved by simply picking up the phone.
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent changes. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Computer Medic Repair & Service LLC
Clearwater, Florida
Email: jeff@computermedic.me
Phone: 727-239-6797